“The man demands 21,717 hryvnias from Ukrposhta, because his package with a construction vacuum cleaner disappeared. The man chose the service of Ukrposhta for forwarding. However, his shipment with a construction vacuum cleaner was lost, so he demands 21,717 hryvnias from the postal operator. This is reported in the decision of the Shevchenkiv District Court of the city of Kyiv, which was made public on March 12, 2025. 24 […]”, — write: businessua.com.ua
The man demands 21,717 hryvnias from Ukrposhta, because his package with a construction vacuum cleaner disappeared
The man chose the Ukrposhta service for forwarding. However, his departure from was lost by a construction vacuum cleaner, so he demands 21,717 hryvnias from the postal operator. This is reported in the decision of the Shevchenkiv District Court of the city of Kyiv, which was made public on March 12, 2025.
On May 24, 2023, a citizen, using the online classifieds platform OLX.UA, purchased a construction vacuum cleaner for indoor work with guaranteed delivery from SE “Ukrposhta” to his place of residence. He paid for a vacuum cleaner in the amount of 1,640 hryvnias, as well as for delivery of 51 hryvnias and a commission for transferring money in the amount of 26 hryvnias, transferring a total of 1,717 hryvnias. After making the payment, a TTN was generated, in which it was stated that to receive the goods, he must use the code at the Ukrposhta branch. The goods were not received within the set 10-day period, which is why he contacted JSC “Ukrposhta” three times. His numerous e-mail requests (#2023060510592 dated 06/05/2023, #2023072410257 dated 07/28/2023 and #2023081710290 dated 09/15/2023) to the enterprise did not yield results. He sent a written request to the general director of JSC “Ukrposhta” for the compensation of funds. However, all his appeals were answered that the funds would be returned, although the funds were never reimbursed. In addition, due to the improper performance of contractual obligations by Ukrposhta, he suffered moral damage, which consisted in the fact that the goods, which he very much needed to carry out repairs, were lost, which led to experiences that negatively affect his health, since he is a person with a disability of group 2.
On February 22, 2024, Ukrposhta filed a response to the claim, in which it asked to dismiss the claim, referring to the fact that on May 24, 2023, the man ordered, and JSC “Ukrposhta” the service of organizing the forwarding of the shipment (#0504344803330) with the declared value and paid: 50 hryvnias for the provision of forwarding services; 1 hryvnia – commission; 26 hryvnias for money transfer. This service provided for the delivery of goods in the amount of 1,640 hryvnias. On 06/02/2023, he submitted an application for tracking shipment No. 0504344803330. According to the results of the search at JSC “Ukrposhta” it was not possible to establish the location of the shipment, therefore the inspection materials were transferred to the relevant division of Ukrposhta for making a decision on the payment of compensation, which was notified in a letter dated September 15, 2023. Notes that on September 29, 2023, based on the details of the citizen, which were indicated by him in the application for tracing the shipment dated June 2, 2023, based on the payment instruction dated September 29, 2023, reimbursement for the shipment in the amount of 1,756 hryvnias was sent, on the same day the funds were returned to his account by the recipient’s bank due to the “wrong account”, which confirmed by the letter of JSC “Oschadbank” dated February 8, 2024. In connection with this, JSC “Ukrposhta” made a decision to send compensation by postal transfer to his address. On November 23, 2023, JSC “Ukrposhta” sent a postal transfer in the amount of 1,756 hryvnias, which is confirmed by a fiscal check and a list of grouped postal transfers. On November 24, 2023, the indicated postal transfer was paid by the postal department personally to him, which is confirmed by the payment form f. 122.
What was the court’s decision? The court rejected the husband’s claim. JSC “Ukrposhta” compensated the plaintiff with compensation for the lost postal shipment in the amount of 1,756 hryvnias.
“The plaintiff did not prove with proper and acceptable evidence the fact of causing her moral suffering or non-material losses, and accordingly, the infliction of moral damage, the amount of which is not substantiated in any way, the more so the defendant compensated the plaintiff for the cost of the damages, in connection with which the court came to the conclusion of refusing to satisfy the claims for compensation of moral damage,” the court emphasized.
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