“Kyivstar did not connect the customer’s tariff plan, since the money was spent on three conversations by the woman in advance UAH 150 on her balance sheet to activate the tariff. However, the payment for the service did not pass, because the operator wrote off this amount for three calls made. The subscriber posted her claim on August 19 in the comments under the post of company. According to the complaint, automatic […]”, – WRITE: Businessua.com.ua
Kyivstar did not connect the client to the tariff plan because the money in the account was spent on three conversations
The woman made 150 hryvnias in advance on her balance to activate tariff. However, the payment for the service did not pass, because the operator wrote off this amount for three calls made. The subscriber posted her claim on August 19 in the comments under the post of company.
According to the complaint, automatic debiting of funds for the tariff has not occurred. Instead, the system withdrew money for the mobile communication she used.
“Kyivstar, why did not take an automatic payment for the tariff for 150 UAH? Yesterday had to get payment (there was 150 UAH 50 kopecks on the account), but you wrote off the entire amount for 3 conversations, leaving only 50 kopecks. How is it? Other operators always prioritize the fee, if the balance is enough money,” the woman said.
According to the extract, the subscriber replenished the account on July 31 by 150 UAH. However, already on August 1, its balance sheet withdrew 150 UAH for the use of mobile communication.
The company’s response Kyivstar representatives responded to the appeal by inviting the woman’s details and phone number to personal messages for further consideration.
“The debiting of funds is based on the data on the use of services obtained from the technical systems of the company and the conditions of the tariff plan or additional options,” – explained to Kyivstar.
Why is the fee not written off after replenishment? As previously reported, the following reasons are possible for subscribers:
- Insufficient balance for payment.
- The replenishment occurred after a night interval (00: 00–03: 00), when the system already removes the fee. For urgent write-off, you should activate the service through the USSD code *578#.
- Number service is temporarily discontinued.
For contract customers:
- As of 1 number of service by number is expected to pay.
- The number of the number is limited from 1 to the end of the current month.
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