A 4G SIM SIM card is replaced by 4G-the main nuances that must be taken into account by subscribers

Kyivstar on SIM Upgrade to 4G

Kyivstar clients have the opportunity to upgrade the SIM card up to 4G. However, it is important to pay attention to some details. The relevant information was published on the company’s official resource.

Update your SIM card up to 4G/LTE yourself in minutes. The phone number, the tariff selected, the balance on the balance sheet and all active services will remain unchanged. Instructions for self -update:

• Set a new SIM card to your device and execute *111#
• Return the old card and send the request in format*245*41*0xxyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy.
• Expect SMS with code – message will come within 15 minutes
• Set the new card again and enter the command*245*42*xxxxxx#where xxxxxxx – code with SMS
• Reboot the device in 10 minutes after the request is sent
• Expect SMS confirmation-it will come in 30 minutes, then you can use 4G/LTE

Check that there are no contacts on the old SIM card. If available – copy the data.

• Refrain from replenishing your new SIM card until SMS is received on number recovery
• Within 24 hours you are available 4 attempts to correctly enter a replacement request
• If since Smart SIM activation has been over 7 days – self -update is impossible
• For users with contract tariffs or exclusive numbers, the lock of self -replacement is automatically activated. Contact Kyivstar Office
• Self-replacement is not available if the old SIM card is blocked. In this case, call 466
• If the Self -Replacement Service is blocked (automatically or manually) – first remove the restriction through the My Kyivstar app, *245 *2# or call on 466

How to protect against unauthorized SIM replacement Activate locking the self -replacement function with one of the methods:

• Enter the *245 *1##
• Call Number 0 800 300 466

The lock will come into force in 30 minutes. To remove the restrictions, use My Kyivstar, *245 *2# or number 0 800 300 466.

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