“In Kyiv, a 20-year-old veteran who lost all his limbs in the war could not restore his bank card because he could not hold it for verification. The head of the NBU apologized and promised to personally deliver the card to the soldier.”, — write: www.pravda.com.ua
The veteran’s photo was published by Olena Tolkachova. Source: head of the “Angels” patronage service Olena Tolkachova, head of the National Bank of Ukraine Andriy Pyshnyi, “PrivatBank” in the comments to Tolkachova’s post and in the comment Hromadske
Details: Tolkachova published a photo of a veteran.
Advertising:
According to her, the man went to war at the age of 18. He lost all his limbs near the village of Izyumske in the Kharkiv region.
The veteran’s photo was published by Olena Tolkachova Direct speech: “A 20-year-old soldier. He went to war at 18. He lost all his limbs in the Izyumsky district of Kharkiv region. High amputations. Ideological, holds on.
The medical curator of our service brought him to PrivatBank to restore the card – it should receive state payments. The phone with the cards was lost in the battle.
The manager at the branch on Beresteyskyi Avenue, 27-A takes out a ready-made card and says: take it in your hands and hold it close to your face for a photo.”
Details: She added that they did not allow another person to hold the card, and the only way out was to draw up a power of attorney in the name of the medical curator.
After the incident, the injured person decided to wait for a hand prosthesis.
In the comments to the post, the bank noted that “the situation with improper provision of services to a veteran in Kyiv is unacceptable.”
Literally PrivatBank: “We are already withʼfind out as it could happen and personally we will provide delivery all necessary cards.
We are very sorry that this situation arose and will carry out internal work to make it impossible in the future.”
Screenshot Details: Head of the National Bank of Ukraine Andriy Pishnyi announced that he would personally deliver the card to the military.
Direct speech Pyshny: “I read this post with pain. I can’t understand what and what the bank was thinking. But I know for sure that it shouldn’t be like that.
And it won’t be like that! It won’t be! There will be conclusions, there will be a reaction, but there will be no such thing. I will personally deliver the card along with an apology from all of us.”