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Dmytro Dzhugalyk Author of news on Mezha.Media. I write about what I am actively interested in, namely technology, games and cinema.
“The future belongs to agentive states. We continue to move towards a format of interaction where Ukrainians will receive services instantly and conveniently. An AI consultant is one of the key tools for strengthening the support team in Diya,” Fedorov wrote in Telegram.
Fedorov also notes that 15% of cases in which artificial intelligence could not help were unique and required the involvement of an operator. In general, an AI assistant can recognize products, problems and understand their context, allowing live workers to focus on more complex requests.
At the end of July 2025, the Ministry of Digital Transformation reported that artificial intelligence was already handling 52% of support calls.
We will remind, in September on the “Action” portal worked Action. AI — a virtual agent that can not only answer questions, but also immediately provide services in the chat.
”, — write: www.pravda.com.ua
Dmytro Dzhugalyk Author of news on Mezha.Media. I write about what I am actively interested in, namely technology, games and cinema.
“The future belongs to agentive states. We continue to move towards a format of interaction where Ukrainians will receive services instantly and conveniently. An AI consultant is one of the key tools for strengthening the support team in Diya,” Fedorov wrote in Telegram.
Fedorov also notes that 15% of cases in which artificial intelligence could not help were unique and required the involvement of an operator. In general, an AI assistant can recognize products, problems and understand their context, allowing live workers to focus on more complex requests.
At the end of July 2025, the Ministry of Digital Transformation reported that artificial intelligence was already handling 52% of support calls.
We will remind, in September on the “Action” portal worked Action. AI — a virtual agent that can not only answer questions, but also immediately provide services in the chat.