“Africa is gradually becoming a new center for outsourcing business processes (BPO), challenging giants such as India and Philippines. The Economist writes about it. International companies are interested in the region due to the low cost of work, young English -speaking professionals and support from governments. This can give an impulse of employment on the continent, where three of the four young people remain out of work. […]”, – WRITE: Businessua.com.ua
Africa is gradually becoming a new center for outsourcing business processes (BPO), challenging giants such as India and Philippines. The Economist writes about it.
International Companies are interested in the region due to the low cost of work, young English -speaking professionals and support from governments. This can give an impulse of employment on the continent, where three of the four young people remain out of work.
The key role is played by the difference in salaries. In Kenya, an employee of the BPO sector earns an average of $ 233 a month, while in the Philippines-$ 284. In total, the cost of doing business in Africa is 60-70% lower than in the US or Europe. In addition, Kenya, Nigeria and South Africa offer tax benefits and subsidies for industry development.
The African BPO sector is estimated that it will grow 14% annually-almost twice the world. Kenya is expected to grow at 19%. Yes, CCI Global has already opened a 5,000-in-law call center in the country.
Challenges: Labor Terms and Automation However, the dynamic development of the industry is also accompanied by risks. Employees complain of poor conditions, especially content moderators.
In Kenya, the former moderators filed a lawsuit against META and its SAMA contractor. The company then transferred some of the operations to Ghana, which emphasizes another problem – a slight change in jurisdiction in the event of conflict.
The biggest threat to the BPO sector is automation. Genesis Analytics estimates that more than 40% of the tasks in Africa are highly risk of replacing AI.
Simple operations such as image marking gradually disappear. Instead, more complex tasks appear: checking texts generated by AI, or processing requests with high levels of empathy.
The long -term success of Africa in BPO depends on the ability to master more complex and better paid directions. For this purpose, countries should invest in education and prepare specialists in the field of computer sciences and AI.
Recall that in February, Altvest became the first African firm to store bitcoins in its treasury. Blockchain in the region is already used to solve real social and financial challenges.
Garbage can made the biggest slums of Africa Bitcoin-Gavana
The gun
Please wait …