Pension savings in the amount of 118,000 have been blocked in Oschadbank: the depositor has not had access to the funds for three years.

Oschadbank does not pay the husband’s pension in the amount of 118,651 hryvnias

The person has an active account in Oschadbank, to which the pension is received. However, he cannot for a long time receive cash in the amount of 118,651 hryvnias. This is stated in the resolution of the Novovorontsov District Court of the Kherson region, published on November 24, 2025.

Starting from 16.05.2000, the person was assigned a pension based on years of service. On 05.13.2013, he opened a current account at JSC “Oschadbank” for pension payments and received a corresponding savings book, with the help of which he received an accrued pension through a branch of JSC “Oschadbank”. From the beginning of the large-scale invasion of the Russian Federation on the territory of Ukraine and the temporary occupation of the city of Kakhovka until December 2024, he did not receive his due and accrued pension. In December 2024, the Pension Fund of Ukraine paid him a pension for the period from January 1, 2024 to December 31, 2024, by transferring it to his account at JSC “Accent Bank”, and payments for the following periods are currently being made. However, the pension for the period from March 2022 to January 1, 2024 remained unpaid.

On 06.01.2025, the person applied to the Main Department of the Pension Fund of Ukraine in the Kherson region with a request for payment (transfer) of funds, in which he asked: to provide information on the amount of funds accrued as a pension in his name for the period from March 2022 to 01.01.2024, to inform in which bank the above-mentioned funds are kept and to transfer the funds due for payment as a pension for the period from March 2022 to 01.01.2024 to an account opened in his name at the joint-stock company “Akcent Bank”. On January 29, 2025, he received a reply from JSC “Oschadbank” to his address, according to which he was invited to contact the bank branch with documents identifying his identity. On 03/05/2025, Oschadbank JSC, in addition to the bank’s letter dated 01/29/2025, informed that based on Article 13 of NBU Resolution No. 65, the bank must ensure that the client’s data is updated, and therefore, in order to update his data, as a client of Oschadbank JSC, he must personally come to the bank’s institution with documents confirming his identity. Thus, the pension funds accrued and paid into the account for the period from 01.03.2022 to 31.12.2023 are in the current account at Oschadbank JSC. Oschadbank does not respond to requests regarding the amount of funds due to him in the account and the payment of these funds in his favor by transferring them to the current account of Aksent-bank joint-stock company, offering to contact the bank in person. Taking into account the above, I asked to oblige the joint-stock company “State Savings Bank of Ukraine” to transfer to the current account at the joint-stock company “Accent-bank” the pension funds belonging to it and credited to its account at JSC “Oschadbank” for the period from 01.03.2022 to 31.12.2023 in the amount of 150 thousand hryvnias.

“On February 23, 2022, the plaintiff last performed an active spending operation on a personal account in the amount of 4,800 hryvnias when the client applied directly. On December 5, 2023, the last active operation of depositing funds into the account in the amount of hryvnias 5,725 took place. The balance of funds in the account as of December 5, 2023 was 118,651 hryvnias. The amount of funds in the account remains unchanged. The bank continues to ensure the safekeeping of funds in the account in the amount of 118,651 hryvnias. In this case, it is significant that on 23.02.2022 (the day before the temporary occupation of the city of Kakhovka) the client contacted the branch, which is officially confirmed by the records in the savings book. From that moment, the client has not visited the bank for more than 3 years. A copy of the passport and a copy of the savings book were added to the application dated 01.01.2025. on behalf of a third party, the information on which is contained on the envelope as the sender. At the same time, the application dated 01.06.2025 does not indicate or attach any supporting document regarding the identity of the actual sender, nor regarding his authority to initiate requests relating to the property rights of another person of the bank. In addition, the authorship and ownership of the signature in the application dated 01.06.2025 in the city of Kakhovka. At the same time, the possibility of realizing the rights and legal interests of the bank’s clients, who are temporarily not under the control of Ukraine, requires the bank to fulfill a number of procedures and powers, including those provided by the Law on the Identification and Verification of Clients when carrying out a financial transaction, and the NBU Regulation No. 65 in terms of ensuring the updating of data on clients. Therefore, the bank is obliged to fulfill the obligations of the subject of primary financial monitoring At the same time, Oschadbank JSC implemented a temporary procedure for deposit transfers, which could be and can be used by the claimant to dispose of funds on the account. The mentioned mechanism was implemented starting from 03.03.2022, in order to provide service to Oschadbank JSC customers, taking into account the military aggression of the Russian Federation against Ukraine, and impossibility of applying to bank institutions where depositors’ accounts are opened. For this purpose, depositors can transfer funds from the depositor’s account opened in any bank institution. Starting from 03.03.2022, the plaintiff did not properly apply to the bank’s institutions for the transfer of funds from the account. groundlessness and groundlessness,” Oschadbank said.

What was the decision of the judicial body? The court refused to satisfy the husband’s claims. He was recommended to apply to Oschadbank with documents confirming his identity.

“The judicial body came to the conclusion that the claims are unsubstantiated and groundless, and therefore the claim cannot be satisfied in view of the following. The plaintiff opened a current account at JSC “Oschadbank” for pension payments, a corresponding savings book was obtained, with the help of which the plaintiff received an accrued pension through a branch of JSC “Oschadbank”. For the reasons that the plaintiff stopped receiving funds, and, in his opinion, the defendant’s right to ownership of the accrued co sty, the latter appealed to provide him with information about the amount of accrued funds, to inform him in which bank the above-mentioned funds are kept and to transfer the funds due to be paid as a pension for the period from March 2022 to 01.01.2024 to an account opened in his name at the joint-stock company “Accent Bank”, where in the answers of JSC “Oschadny State Bank of Ukraine” the plaintiff was asked to contact the branch bank with documents identifying his identity. However, the plaintiff did not provide any reliable, admissible evidence of the defendant’s violation of his property rights, since in fact the transfer of funds from the account was not carried out in a proper manner, which indicates the prematureness of the lawsuit filed by him,” the court emphasized.

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