“Artificial intelligence helped Microsoft save over $ 500 million in 2024, mostly in call centers. This was stated by Judson Althoff’s commercial director, Bloomberg reports, citing sources. According to him, AI increases efficiency in sales, customer support and software development, and has a positive effect on the satisfaction of employees and customers. Earlier CEO company Satya […]”, – WRITE: Businessua.com.ua
Artificial intelligence helped Microsoft save over $ 500 million in 2024, mostly in call centers. This was stated by Judson Althoff’s commercial director, reports Bloomberg with reference to sources.
According to him, AI increases efficiency in sales, customer support and software development, and has a positive effect on the satisfaction of employees and customers. Earlier, CEO of Satya Nadell said that 20-30% of all Microsoft code was written.
Technology is already used to work with small customers. The initiative is early, but already brings tens of millions of income.
These news appeared shortly after Microsoft announced the third wave of dismissal in 2025 – more than 9,000 people lost their work. The total number of reduced during the year reached 15,000 people.
“We continue to implement the organizational changes necessary for the success of the company and teams in the dynamic market,” Microsoft spokesman said.
Matt Ternbull’s Xbox Gameos Producer Posted in Linkedin, which he advised to seek the support of chatbots like Chatgpt and Copilot-later recording was deleted.
“Today is really difficult time. If you have lost your job or prepare for it – you are not yourself. No AI will replace your voice or experience. But in the times of mental burnout, such tools help to maintain clarity and move on, ”Ternbulla said.
Microsoft chief lawyer Brad Smith stressed that automation has not been “the main cause” of mass abbreviations in recent months.
At the same time, Althoff assured colleagues that the sellers have become more effective. In particular, the use of Copilot helped generate more leads, faster to enter into transactions and increase income by 9%.
In the first quarter of 2025, Microsoft recorded a record profit of $ 26 billion at $ 70 billion. In January, the company announced its intention to invest $ 80 billion in the development of artificial intelligence in the 2025 financial year.
We will remind, in June the CEO of Salesforce Mark Benioff stated that AI has already assumed 30-50% of internal tasks.
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