September 5, 2025
Appointment of pension online by action. Signature - PFU Instruction thumbnail
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Appointment of pension online by action. Signature – PFU Instruction

Photo: Pension Fund of Ukraine Citizens of Ukraine who, through military events or other circumstances, are forced abroad and have reached retirement age, have the right to apply for pension payments remotely through the online platform of electronic services of the Pension Fund of Ukraine. This option is also available for those in Ukraine and prefers digital services instead of personal visits to […]”, – WRITE: Businessua.com.ua

Photo: Pension Fund of Ukraine

Photo: Pension Fund of Ukraine

Citizens of Ukraine who, through war events or other circumstances are forced abroad and have reached retirement age, are eligible to apply for pension payments remotely through the online platform of electronic services of the Pension Fund of Ukraine. This option is also available for those who are in Ukraine and prefers digital services instead of personal visits to the state institutions. For residents who cannot receive a qualified electronic signature (KEP), the portal has a pension execution function using an action. The Pension Fund of Ukraine informed about it on September 4.

To use this mechanism, you must have an activated account in the mobile application “Action”, enable the function. Signing and downloading electronic copies of the relevant documents in advance.

Digital copies of documents:

  • should be clear, colored and completely legible;
  • File formats: JPG or PDF;
  • the maximum size of one file is 1 MB;
  • File names should show the type of document.

Instructions for the use of the service via PFC’s webport:

  • In the upper right corner of the interface, select the “Login” button and select the Authentication Authentication method. Click “Get Code for Login”.
  • Scan the QR code that will be displayed on the screen through the scanning function in the Action App on your smartphone. To do this, open the app, scan the QR code and put the camera on the QR code.
  • In the application on your phone, select “confirm”, go through the photo check, following the instructions, and click “Next”.
  • Enter a five -digit code to apply. Signature.
  • The system will automatically redirect you to your personal office on the PFU portal.
  • In the Pension Support menu, select the Pension application item.
  • Specify the appropriate type of pension payment.
  • Complete the required fields in the form of an appeal.
  • Respond to the data questionnaire points, then click “Continue”.
  • Add digital copies of documents and formulate a statement.
  • After checking the information, click “Sign and send to PFU”.
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