“Kyivstar did not activate the client’s tariff plan, as funds were withdrawn for using the television service in 2022. The client replenished the account in order to pay the tariff. However, the funds were not enough, because Kyivstar took them for the television service, which she used in January 2022. The subscriber reported this situation on the Threads social network. She used the service […]”, — write: businessua.com.ua
Kyivstar did not activate the client’s tariff plan, as the funds were withdrawn for using the television service in 2022
The client replenished the account with the purpose payment of the tariff. However, the funds were not enough, because Kyivstar took them for the television service, which she used in January 2022. The subscriber reported this situation on the Threads social network.
She used the television service from Kyivstar in January 2022. However, the operator withdrew funds for its use only now.
“The day before the charge for the tariff, I deposited funds into the account. I call, and I am informed about the lack of funds. I started a check in the My Kyivstar application to find where the funds were withdrawn. And it turned out that they were charged for Kyivstar TV family. I began to deal with the operator, as it turned out that I used it in January 2022. Where is the logic? The money was returned after all within 5 working days days But the situation is unpleasant, and these operators are too slow,” the woman shared.
How to check the current balance of funds on a personal account?
- Through My Kyivstar;
- By number 460 or 0 800 300 460;
- By sending a request *460# from the mobile number specified in My Kyivstar as a contact.
If this number is specified as a contact number in several contracts, then the answer to the request *460# will contain information for several contracts at once, provided that the text is limited to 160 characters.
How to view detailed account information? Log in to the My Kyivstar application to the History section — there you will find complete information about expenses and topping up your number. You have the option to apply filters by type or category and select the period for which you want to view transactions. In the History section, all actions with the account for the last 6 months are displayed, the data is updated automatically.
Kyivstar report service Contract users of Kyivstar can find out how much money was spent on calls, Internet, SMS and other paid services for a certain time. Advantages:
- The service is provided at no additional cost.
- No need to connect and configure.
- It is available on the territory of Ukraine, as well as in roaming.
How it works
Information about costs can be obtained:
- By requesting *135#. You will receive an SMS with information about the last 5 withdrawals for the previous 7 days.
- Through the number 477*135 in the voice menu.
Mobile Internet costs will be displayed in aggregate from the beginning of the current day.
The source
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