“The client paid UAH 350 for the Kyivstar SIM card, but network access is missing the missing user purchased a Kyivstar SIM card for UAH 350. However, after activation, access to mobile Internet was never activated. The client posted the relevant appeal on August 22 under the post of company. After the card is commissioned, the subscriber is unable to use the Internet connection. He had to buy another SIM card. […]”, – WRITE: Businessua.com.ua
Customer paid UAH 350 for a Kyivstar SIM card but network access is missing
The user purchased the SIM card of the Kyivstar operator for 350 UAH. However, after activation Access to mobile Internet has never been activated. The client posted the relevant appeal on August 22 under the post of company.
After the card is commissioned, the subscriber is unable to use the Internet connection. He had to buy another SIM card.
“The fifth day for the official shop and the support service do not provide effective help. Five days ago there was a need on a mobile Internet-I purchased a Kyivstar card in a branded store. After activation there is no access, employees first explained this with a problem with the phone. From 09:00 to 14:00, the next one was released. The situation has not changed – the card was released.
Kyivstar’s response Kyivstar representatives commented on the situation. They explained that diagnostics and elimination of technical problems take time. The duration of the process depends on the specifics of the detected faults.
“We suggest waiting for the results of the checks, after which we will discuss the possibility of compensation,” the company reported.
Why is not written off after a balance sheet replenish Earlier, we told that Kyivstar customers sometimes face a delay in writing off the subscription fee after recharge. This can happen for a number of reasons: insufficient balance, replenishment after an automatic writing off, number lock or other factors.
For subscribers, the conditions are as follows: insufficient money for writing off; The recharge occurred after the night interval of writing off (00: 00-03: 00). To initiate extraordinary write -off, dial *578#; The number is deactivated. For contract customers:
- From the 1st of the month of services go to the stand -off mode
- The number of the number is temporarily suspended from the first day before the end of the month
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