“The E-consulting company built the largest contact centers (CC) in Ukraine according to the assessment of the All-Ukrainian Association of Contact Centers Int. (VACCINES). These are projects for “Kyivstar”, “Oshchadbank”, DTEK, etc. In an interview with HighTech.Expert, the president of VAKSI Iryna Velichko mentioned the best CCs. The company’s achievements also include orders for the National Bank of Ukraine, Kharkiv City Hall and Kyiv utilities. In total, over the past 15 years, E-consulting has executed 72 contracts for the installation of CCs, 65 of them in Ukraine and 7 abroad. Kyivstar mobile communications operator, according to VAKTSI, has the largest corporate center. Its commissioning was complicated by the invasion of the Russian aggressor. However, with joint efforts, it was possible to fully launch a new convenient service for customers. Currently, Oschadbank’s CC allows you to manage calls and queues in 1,150 branches, process up to 1.5 million requests per month, and ensure customer registration through various communication channels, significantly improving the level of service. The global CC market is estimated at $36 billion and will grow on average at a rate of 15% per year. This indicates the importance of customer service in Ukraine due to the war has fallen and is recovering very slowly, but foreign companies will not pay attention to our problems. And domestic customers will quickly exchange their “native” brand for a convenient foreign service. Therefore, the fight for the consumer must start today, so as not to lose the competition tomorrow,” said the president of E- consulting Andrii Bezgubenko. Reference: E-consulting contact centers are based on the software complex XRM®️ Contact Center of our own development. This unique solution provides automation of operators’ work, integration with external systems, schedule management, as well as support for modern digital communication channels, such as messengers, video calls and calls through websites. Link to the company’s website. XRM includes an IVR (Interactive Voice Response) builder. Thanks to this, the administrator can build an unlimited number of greetings, dialogues, interactive branches of switching to various services and surveys. These configurations can be run for both incoming call handling and outgoing callbacks. The execution of actions in external systems can be integrated into the script: blocking cards, changing limits, writing off points, paying for services or booking a visit. The integrated operator schedule management system calculates work shifts in order to cover the forecasted load and taking into account the available resources. A convenient mobile application for CC employees allows you to plan work, in particular, exchange shifts with colleagues.”, — write: epravda.com.ua
The E-consulting company built the largest contact centers (CC) in Ukraine according to the assessment of the All-Ukrainian Association of Contact Centers Int. (VACCINES). These are projects for “Kyivstar”, “Oshchadbank”, DTEK, etc. In an interview with HighTech.Expert, the president of VAKSI Iryna Velichko mentioned the best CCs. The company’s achievements also include orders for the National Bank of Ukraine, Kharkiv City Hall and Kyiv utilities. In total, over the past 15 years, E-consulting has executed 72 contracts for the installation of CCs, 65 of them in Ukraine and 7 abroad. Kyivstar mobile communications operator, according to VAKTSI, has the largest corporate center. Its commissioning was complicated by the invasion of the Russian aggressor. However, with joint efforts, it was possible to fully launch a new convenient service for customers. Currently, Oschadbank’s CC allows you to manage calls and queues in 1,150 branches, process up to 1.5 million requests per month, and ensure customer registration through various communication channels, significantly improving the level of service. The global CC market is estimated at $36 billion and will grow on average at a rate of 15% per year. This indicates the importance of customer service in Ukraine due to the war has fallen and is recovering very slowly, but foreign companies will not pay attention to our problems. And domestic customers will quickly exchange their “native” brand for a convenient foreign service. Therefore, the fight for the consumer must start today, so as not to lose the competition tomorrow,” said the president of E- consulting Andrii Bezgubenko. Reference: E-consulting contact centers are based on the software complex XRM®️ Contact Center of our own development. This unique solution provides automation of operators’ work, integration with external systems, schedule management, as well as support for modern digital communication channels, such as messengers, video calls and calls through websites. Link to the company’s website. XRM includes an IVR (Interactive Voice Response) builder. Thanks to this, the administrator can build an unlimited number of greetings, dialogues, interactive branches of switching to various services and surveys. These configurations can be triggered for both incoming call handling and outgoing callbacks. Actions in external systems can be integrated into the script: blocking cards, changing limits, deducting points, paying for services or booking a visit. The integrated operator schedule management system calculates work shifts in order to cover the forecasted load and taking into account the available resources. A convenient mobile application for CC employees allows you to plan work, in particular, exchange shifts with colleagues.