“Some iPhone users in the Russian Federation began to notice problems in the operation of virtual SIM cards, which can lead to a loss of communication or a breakdown of the device.”, — write: epravda.com.ua
Some iPhone users in the Russian Federation began to notice problems in the operation of virtual SIM cards, which can lead to a loss of communication or a breakdown of the device. This is reported by The Moscow Times with reference to the Russian publication Kommersant. According to Kommersant price information, problems arise due to an outdated eSIM controller in Apple devices or incorrect operation of the software of communication operators. Users complain about the loss of communication on both the eSIM and the physical SIM card. In most cases, to eliminate malfunctions, you have to contact service centers and change the eSIM module. Advertisement: Kommersant found more than 40 complaints for January 2025. Most of them concern the virtual communication operator T-Mobile (formerly Tinkoff Bank), but problems were also recorded in users of Yota, Vimpelcom, Megafon and MTS. Roman Persiyanov, co-founder of the Pedant.ru network of service centers, said that in the first two weeks of 2025, they received about ten appeals with a similar problem. iPhone 13 and iPhone 13 Pro Max owners often encounter it. The Russian “T-Mobile” confirmed that they are recording isolated problems with eSIM for customers who use Apple devices. Advertisement: The operator said that it has already transferred data about the firmware and models of faulty devices to Apple, but the company has not yet given specific comments. Apple service centers carry out diagnostics and, if necessary, change or repair devices. We will remind: However, the company never left the Russian market. In 2023, it extended the lease of its office in Moscow until 2027. On March 1, 2022, Apple stopped selling its equipment in the official online store in Russia, and also disabled Apple Pay in the country. On February 28, 2022, the Ministry of Economy appealed to Apple to freeze all operations and contracts with Russia and stop providing any services to the occupying country.