Black Friday: how to return or exchange a product if it is of poor quality

Black Friday is a day when you can buy many products at good discounts. In order for Black Friday to leave a pleasant impression, it is important to know what to do if the goods purchased on Black Friday turned out to be of poor quality? Ombudsman Dmytro Lubinets shared the advice in Telegram, he writes UNN.

Lubinets reminds that, first of all, it is worth paying attention to what the law “On the Protection of Consumer Rights” says. According to the law, consumers have the right to:

• exchange a non-food product of appropriate quality for a similar one from the seller from whom it was purchased;

• return is possible within 14 days (not counting the purchase), if the product has not been used and its appearance, consumer properties, seals, labels have been preserved.

• always keep the receipt! If you bought the product in an online store, then an electronic settlement document is issued.

However, here it is worth bearing in mind that there is an approved list of goods that are not subject to exchange or return. These are, for example, medicinal preparations and means, items of blood hygiene.

In the event that the seller refuses to return or exchange the product, Lubinets recommends contacting the State Service of Ukraine for Food Safety and Consumer Protection

You can also write an appeal to our institution, which carries out parliamentary control over the observance of the constitutional rights and freedoms of a person and a citizen, including regarding the state’s performance of its duties to protect consumer rights.

We will remind

Law enforcement officers warn about the activation of fraudsters during Black Friday sales. The Ministry of Internal Affairs provided recommendations on protection against fraudulent schemes and actions in case of fraud.