“Black Friday: how to return or exchange an item if it is of poor qualityOmbudsman Dmitry Lubinets explained the rights of consumers to return and exchange goods purchased during Black Friday. Buyers
have the right to exchange non-food products within 14 days, provided that their presentation is preserved.”, — write: unn.ua
Lubinets reminds that first of all you should pay attention to what the law “on Consumer Protection”says. According to the law, consumers have the right to:
- exchange a non-food product of proper quality for a similar one from the seller from whom it was purchased;
- a refund is possible within 14 days (not counting for purchase), if the product has not been used and its commercial appearance, consumer properties, seals, labels are preserved.
- always keep a receipt! If you bought the product in an online store, an electronic payment document is issued.
However, it should be borne in mind that there is an approved list of products that are not subject to exchange or return. These are, for example, medicines and medicines, sanguine items.
If the seller refuses to return or exchange the goods, Lubinets recommends contacting the state service of Ukraine for food safety and consumer protection
You can also write an appeal to our institution, which exercises parliamentary control over the observance of constitutional human and civil rights and freedoms, including the state’s performance of its obligations to protect consumer rights.
recall
Law enforcement officers warn about the activation of scammers during Black Friday sales. The Ministry of Internal Affairs provided recommendations on protection against fraudulent schemes and actions in case of deception.